Portfolio Company Spotlight – Agent IQ

Portfolio Company Spotlight - Agent IQ

In this week’s Portfolio Company Spotlight Joshua Siegel and Mat Kaliski of Acronym Venture Capital discusses Agent IQ, a digital customer relationship platform that allows banks and credit unions to improve personal engagement and communication with their customers. As more customers carry out their banking services online, a trend that accelerated during Covid, Agent IQ’s mission is to help credit unions and smaller regional banks transform their digital customer engagement and help them compete with the larger national banks.

Agent IQ believes that augmenting personal relationships is a better approach than replacing them, so they have developed tools that allow customers to communicate directly with their relationship manager, regardless of how they interact with the bank. This deepens customer relationships, improves customer satisfaction and boosts service efficiencies.

The Ballast Rock AVC Growth Fund invested in Agent IQ in September 2022 and the Acronym Venture Capital* team recently sat down to discuss why we invested, and why we are excited about its prospects going forward.

* Acronym Venture Capital is an independent venture capital fund manager. Ballast Rock Asset Management and Acronym Venture Capital are both general partners of the BR AVC Growth Fund.